Knowledge Base

Vizru helps develop advanced chatbot applications. One of the key capabilities Vizru offers is the prebuilt chat utility called VizruChat that customers can host within their premise or on the cloud. This ensures that the chat data is also controlled within the customer environment to protect data privacy. However, the chatbot is not limited to its chat system, but also works with external chat channels including Slack, Whatsapp, Facebook messenger, Line, and others. Essentially, the chat conversations are directly linked to Vizru workflows which maintain the session while the chat journey is maintained within Vizru as a web app. The responses from the chat user are optionally sent to Watson, Google, or Snips (open-source) for natural language processing; based on the result, the workflow intelligently determines the next step in the chat journey. The chat system supports HTML5 responsive interfaces, actionable buttons, selection list, file uploads, voice to text, and more. You can build five types of chatbots using Vizru including, On-rail Bot, Unguided Bot, Recommendation Bot, Utility Bot, and Process Bot. Real-time chat is also possible where the admin can pause VizruChat and directly initiate chat with the customers. The admin is able to view the entire chat history on the dashboard. 

Use Cases:  Customer Support, Call Center Automation, HR, Virtual Assistants, Product Inquiry, IT Helpdesk, and others.